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London TravelWatch

'London deserves better' - passenger watchdog calls for fresh approach on strike deadlock

After prolonged disruption due to strike action over the festive period, passengers would have been hoping the new year would bring some reasons to be optimistic. 

Southeastern train at London Bridge closer up

Passenger watchdog comments on new Southeastern timetable

Southeastern railway has introduced a new timetable (starting Sunday 11 December 2022) with cuts to direct services to and from Charing Cross, Cannon Street and Waterloo East. Many passengers will now need to change at London Bridge, splitting their journey in two and adding more time. Direct 'Loop' line services connecting Southeastern trains to new Elizabeth line stations have also been cut. 

Ticket Barriers Closed

Train travel this festive period (December 2022 and January 2023)

There will be strike action taking place this festive period.

Ticket Barriers Closed

Rail strikes (including associated TfL closures) from 1st - 9th October

The ASLEF, RMT and TSSA unions have announced strikes which will affect services provided by National Rail train companies and Transport for London services on 1, 5 and 8 October.


Eurostar phone lines to remain closed during September

Eurostar have advised that their phone lines will continue to remain closed during September as they are concerned that opening them at the end of August would mean that they would quickly become overwhelmed again by the numbers of passengers trying to contact them. 

Bus heading to Oxford Circus

Rail, bus and Tube strikes this week

Strikes across London will begin from Thursday 18 August with services affected on different modes until at least the morning of Sunday 21 August 2022

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Rail strikes

The RMT recently announced a strike which will affect services provided by 15 National Rail train companies on 21, 23 and 25 June and Transport for London services on 21 June.

People at bus stop

New research shows London rail passengers less likely to use trains in future if timetables are reduced

As the Government reveals the next steps in its plans to reform the railways in the Queen’s Speech, new research from London TravelWatch shows that more needs to be done to improve value for money; the way companies deal with delays and tackle crowding if Great British Railways is to live up to its aim of providing a ‘modern and improved service for passengers’.