News

Michael Roberts, Chief Executive of the capital's transport watchdog, London TravelWatch, said:

London TravelWatch, the statutory transport watchdog for the capital, today (5th February) announced the appointment of Tricia Hayes as its new Chair.

Reacting to the news today (19 January 2024) that TfL fares will be frozen for 2024-25, Michael Roberts, CEO of London transport watchdog London TravelWatch, said:

TfL has advised passengers to only travel 'if journey is essential' during planned RMT tube strikes next week (Sunday 7 to Friday 12 January 2024)

All of the top ten most used rail stations are in London. The TfL Elizabeth line has clearly shaken up the rankings with Paddington, Farringdon and Tottenham Court Road all making the top ten.

Even the savviest of travellers forget things, especially at this busy time of year, so here’s a mix of reminders and handy tips from the London TravelWatch casework team.

Transport watchdog responds to serious incident that took place on Thursday 7 December.

Michael Roberts, Chief Executive of London TravelWatch says:

Our latest survey ‘Out In London – LGBTQ+ people’s safety on the London transport network’ reveals the extent of abuse, harassment and violence faced by the LGBTQ+ community when travelling in and around the capital:

• One in five (21%) survey respondents said they have experienced hate crime in the past year while travelling on public transport in London
• Four in five (82%) respondents change their behaviour or appearance to ‘fit in’ so they avoid abuse or harassment when travelling 
• 65% of respondents who had experienced abuse or harm when travelling in London said bystanders witnessed the incident but did not intervene
• Many LGBTQ+ people we spoke to have little confidence or trust in the police, so incidents on London’s public transport network often go unreported

Transport watchdog London TravelWatch has today (Tuesday 31 October) published its objections to train company proposals to close ticket offices.

• Nine train companies announced plans to close station ticket offices in July
• 269 stations consulted on in the London TravelWatch area (part of wider planned closures across England)
• More than 750,000 responses from individuals and organisations sent to London TravelWatch and Transport Focus combined during consultation period
• 99% of responses sent to London TravelWatch were objections
• London TravelWatch informed train companies of its initial concerns about the proposals in September

London TravelWatch responds to the latest Office of Rail and Road passenger performance statistics