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London Underground train pulling into station in the snow

Festive travel tips from London’s transport watchdog

Even the savviest of travellers forget things, especially at this busy time of year, so here’s a mix of reminders and handy tips from the London TravelWatch casework team.

London TravelWatch

London TravelWatch response to Elizabeth line incident, 7 December

Transport watchdog responds to serious incident that took place on Thursday 7 December.

Ticket barrier

On changes to fares and ticketing, from Sunday 3 December

Michael Roberts, Chief Executive of London TravelWatch says:

Man on London Underground platform with back to camera

One in five LGBTQ+ people experienced hate crime on transport network in the past year

Our latest survey ‘Out In London – LGBTQ+ people’s safety on the London transport network’ reveals the extent of abuse, harassment and violence faced by the LGBTQ+ community when travelling in and around the capital:

  • One in five (21%) survey respondents said they have experienced hate crime in the past year while travelling on public transport in London
  • Four in five (82%) respondents change their behaviour or appearance to ‘fit in’ so they avoid abuse or harassment when travelling 
  • 65% of respondents who had experienced abuse or harm when travelling in London said bystanders witnessed the incident but did not intervene
  • Many LGBTQ+ people we spoke to have little confidence or trust in the police, so incidents on London’s public transport network often go unreported
Ticket offices

Transport watchdog objects to proposed ticket office closures

Transport watchdog London TravelWatch has today (Tuesday 31 October) published its objections to train company proposals to close ticket offices.

  • Nine train companies announced plans to close station ticket offices in July
  • 269 stations consulted on in the London TravelWatch area (part of wider planned closures across England)
  • More than 750,000 responses from individuals and organisations sent to London TravelWatch and Transport Focus combined during consultation period
  • 99% of responses sent to London TravelWatch were objections
  • London TravelWatch informed train companies of its initial concerns about the proposals in September
London TravelWatch

Nearly every train service in London is now less punctual vs this time last year

London TravelWatch responds to the latest Office of Rail and Road passenger performance statistics

Ticket offices

Ticket office consultation closes with over half a million responses received

The consultation on proposed changes to ticket offices has now closed with watchdogs London TravelWatch and Transport Focus having received 680,000 responses combined.

Ticket offices

460,000 responses to ticket office consultation with one week to go

With one week to go before the public consultation on proposed changes to ticket offices ends, London TravelWatch and Transport Focus have received more than 460,000 responses combined.

Ticket offices

London TravelWatch statement on ticket office consultation extension

Commenting on train company announcements to extend the ticket office consultation period up until Friday 1 September, Michael Roberts, Chief Executive of London TravelWatch, said:

Ticket offices

100,000 responses to rail ticket office consultation so far – public encouraged to have their say in final week

As the public consultation on proposed changes to ticket offices enters its final week, London TravelWatch and Transport Focus have received more than 100,000 responses.

Ticket offices

Have your say as rail ticket office consultation begins

Passengers are today (Wednesday 5 July) being asked for their views on the proposed closure of many ticket offices across England.

Kings Cross station entrance 1

Network Rail, LNER and TfL best transport providers for personal security says watchdog

London TravelWatch has ranked the capital’s transport providers according to their approach to improving personal security for passengers.