57 items found, showing page 1 of 5

Person using TfL contactless reader with bank card

£200,000 paid out in ‘device clash’ refunds could be tip of the iceberg warns transport watchdog

London’s transport watchdog repeated its warning to passengers today (8 May) not to get caught out by ‘device clash’ or else risk being overcharged for their travel.

London Overground train at station

Transport watchdog welcomes introduction of named lines on the London Overground

Michael Roberts, Chief Executive of the capital's transport watchdog, London TravelWatch, said:

Tricia Hayes CB Header

Tricia Hayes CB appointed new Chair of London TravelWatch

London TravelWatch, the statutory transport watchdog for the capital, today (5th February) announced the appointment of Tricia Hayes as its new Chair.

London Underground train at Green Park station

London transport watchdog reacts to TfL fares freeze announcement

Reacting to the news today (19 January 2024) that TfL fares will be frozen for 2024-25, Michael Roberts, CEO of London transport watchdog London TravelWatch, said:

TfL Infographic - January Industrial action - socials

Transport watchdog on tube strikes

TfL has advised passengers to only travel 'if journey is essential' during planned RMT tube strikes next week (Sunday 7 to Friday 12 January 2024)

Elizabeth line roundel - Livepool Street

Most used stations - transport watchdog responds to latest ORR stats

All of the top ten most used rail stations are in London. The TfL Elizabeth line has clearly shaken up the rankings with Paddington, Farringdon and Tottenham Court Road all making the top ten.

London Underground train pulling into station in the snow

Festive travel tips from London’s transport watchdog

Even the savviest of travellers forget things, especially at this busy time of year, so here’s a mix of reminders and handy tips from the London TravelWatch casework team.

London TravelWatch

London TravelWatch response to Elizabeth line incident, 7 December

Transport watchdog responds to serious incident that took place on Thursday 7 December.

Ticket barrier

On changes to fares and ticketing, from Sunday 3 December

Michael Roberts, Chief Executive of London TravelWatch says:

Man on London Underground platform with back to camera

One in five LGBTQ+ people experienced hate crime on transport network in the past year

Our latest survey ‘Out In London – LGBTQ+ people’s safety on the London transport network’ reveals the extent of abuse, harassment and violence faced by the LGBTQ+ community when travelling in and around the capital:

  • One in five (21%) survey respondents said they have experienced hate crime in the past year while travelling on public transport in London
  • Four in five (82%) respondents change their behaviour or appearance to ‘fit in’ so they avoid abuse or harassment when travelling 
  • 65% of respondents who had experienced abuse or harm when travelling in London said bystanders witnessed the incident but did not intervene
  • Many LGBTQ+ people we spoke to have little confidence or trust in the police, so incidents on London’s public transport network often go unreported
Ticket offices

Transport watchdog objects to proposed ticket office closures

Transport watchdog London TravelWatch has today (Tuesday 31 October) published its objections to train company proposals to close ticket offices.

  • Nine train companies announced plans to close station ticket offices in July
  • 269 stations consulted on in the London TravelWatch area (part of wider planned closures across England)
  • More than 750,000 responses from individuals and organisations sent to London TravelWatch and Transport Focus combined during consultation period
  • 99% of responses sent to London TravelWatch were objections
  • London TravelWatch informed train companies of its initial concerns about the proposals in September