Ticket offices

460,000 responses to ticket office consultation with one week to go

With one week to go before the public consultation on proposed changes to ticket offices ends, London TravelWatch and Transport Focus have received more than 460,000 responses combined.

Independent watchdogs, London TravelWatch and Transport Focus are reminding passengers to respond to proposals before the deadline.

The consultation on train operator proposals to close the majority of ticket offices in England ends on Friday 1 September, following an extension on 26 July.

The consultation provides people with the opportunity to have their say on proposed closures to ticket offices and changes to how operators sell tickets at stations.

Michael Roberts, Chief Executive of London TravelWatch, said:

With more than 460,000 responses received already, it’s clear that there are strong views on the future of ticket offices.

With a week still left to have your say, it’s not too late to submit a response about your local station.

Over the coming weeks, the two watchdogs will continue to analyse carefully the train operator proposals and consultation responses before they report their decisions on whether to support or object to the plans.

London TravelWatch and Transport Focus will be considering issues such as whether the station will continue to be staffed, accessibility, the alternative options for buying tickets and whether passengers will continue to be able to access facilities like lifts, waiting rooms and toilets.

It is a regulatory requirement as part of the process that the watchdogs and passengers are consulted.

Notes to editors

For more information and to take part in the consultation visit: https://www.londontravelwatch.org.uk/ticket-offices-have-your-say/ or transportfocus.org.uk/ticketoffices.

The consultation ends at 23:59 Friday 1 September.