Ticket offices

100,000 responses to rail ticket office consultation so far – public encouraged to have their say in final week

As the public consultation on proposed changes to ticket offices enters its final week, London TravelWatch and Transport Focus have received more than 100,000 responses.

The consultation on train operator proposals to close the majority of ticket offices in England ends on Wednesday 26 July.

Launched at the start of the month, the consultation provides people with the opportunity to have their say on how operators sell tickets at stations.

London TravelWatch wants to hear from as many people as possible on what the proposals would mean for them and how they might be impacted.

Michael Roberts, Chief Executive of the independent transport watchdog, London TravelWatch, said:

“We’ve already received over 100,000 responses to the ticket office consultation but there is still one week to go for people to get their voices heard.

“It’s vital that we hear back from as many people as possible so we can consider the diverse needs of local communities and different types of station users and passengers.”

London TravelWatch and Transport Focus will scrutinise the train company proposals and any mitigations in detail, alongside the public responses, to inform its response.

They will be considering issues such as whether the station will continue to be staffed, accessibility, the alternative options for buying tickets and whether passengers will continue to be able to access station facilities like lifts, waiting rooms and toilets.

It is a regulatory requirement as part of the process that the watchdogs and passengers are consulted. London TravelWatch will review the impact of the proposed changes and passenger comments received before responding to train operator proposals.

For more information and to take part in the consultation visit: https://www.londontravelwatch.org.uk/ticket-offices-have-your-say/

Notes to editors

The consultation ends at 23:59 on Wednesday 26 July.

Respond to the consultation online: https://www.londontravelwatch.org.uk/ticket-offices-have-your-say/

Respond to the consultation by post: Freepost RTEH-XAGE-BYKZ, London TravelWatch, PO Box 5594, Southend-on-Sea, SS1 9PZ.

If you would like to comment on all ticket office closures you can email ticketoffice@londontravelwatch.org.uk 

The London TravelWatch coverage area is: https://www.londontravelwatch.org.uk/wp-content/uploads/2023/06/LTW-area-map-2023.png

If your station is outside of the map above, you will need to respond to Transport Focus: www.transportfocus.org.uk